Frequently Asked Questions

LMS Technical Requirements (FAQs) What internet browsers work with the Learning Management System (LMS)? Currently, only Microsoft Internet Explorer version 5.0 & 6.0 will provide full compatibility with the Learning Management System. Other browsers may work for some tasks, but may not work the entire site. Can I use the Learning Management System (LMS) with my Pop-Up Blocker turned on? No, you must allow pop-ups from this site. On the Tools menu, point to Pop-up Blocker , and then click Pop-up Blocker Settings. Type the address (or URL) of this site in the Address of Web Site to Allow box, and then click Add Move the slider down to Medium. Click Close. Do I need to enable Cookies? Yes. If you are having problems logging into our site, then you may have your cookie settings set at too tight of a level, thus preventing our permissioning system from logging you in and deciding whether you should have access or not. There are two different ways to eliminate this problem. The first thing you can do is reduce your Security and Privacy Settings to "Medium" if they are set at a higher level. Select Tools / Internet Options(from the browser's menu). Press the Custom Level (button in the Privacy tab). Move the slider down to Medium. Click OK. If you want to keep high Security and Privacy settings, then another thing you can do is to provide an exception so that cookies will work just for our site. In order to do this: Select Tools / Internet Options (from the browser's menu). Press the Custom Level (button in the Privacy tab). Click the Edit button. Type in the full address (or URL) of this site, click Allow. Click OK Do I need to enable JavaScript? Yes you must have JavaScript enabled to take advance of some functionality within this site. To enable JavaScript from within Internet Explorer 5.x - 6.x: Select Tools / Internet Options (from the browser's menu). Press the Custom Level (button in the Security tab). Scroll down to Scripting / Active Scripting and select Enable to enable JavaScript. Save changes (press OKs), and then press the Refresh button on your browser's toolbar to reload the page with JavaScript enabled/disabled. Which version of Java do I need The LMS runs best with: Version 6 Update 5 To test which version you are currently running please visit: http://java.com/en/download/help/testvm.xml To update your version of Java visit: http://java.com/en/ Why won't my certificate print? Certificates are available in .PDF format. They are viewable and printable using Adobe's Acrobat Reader, free to download by going to: http://www.adobe.com/products/acrobat/readstep2.html For Training Admins: Which version of SCORM is supported by the LMS? The course player is compatible with SCORM 3rd Edition and is compatible with all previous versions of SCORM. Top

Technical Help What if I forgot my password? Click the "Password Retrieval" link at the bottom of the menu on the left. Top